IT INFRASTRUCTURE
End-to-end technology deployment, administration, and support
Modern Business Operations Depend On Reliable And Secure IT Infrastructure That Functions Smoothly Behind The Scenes To Help You Get Work Done.
IT INFRASTRUCTURE – From IT tangibles like computer hardware and servers to intangible IT assets such as user identity management to software licenses and everything in between that is part of your data center, RA Technologies engineers configure and safeguard your IT assets to deliver excellent performance, cost-effectiveness, and business resilience.
Exchange & Active Directory
Many organizations especially SMEs rely on Microsoft business solutions for the management of databases, teams, and business customers/clients, communications, and security of their IT assets. Our professionals offer complete administrative support to assist businesses in improving their operations while cutting back on budgetary expenditures.
IT Managed Services
RA Technologies IT professionals monitor, virtualize, analyze and solve faults in your data center’s storage, servers, and hardware systems for technology resilience and business continuity. Our help desk support teams help your business teams with computer networks and equipment, operating system software, and applications to overcome any challenges and boost team efficiency. Our IT support management implements industry-leading practices and complies with international standards.
Unified Communication
RA Technologies offers unified communication services for instant messaging, voice calling and video conferencing, and information sharing with maximum uptime. Our IP PBX solutions offer high-performance IP telephone systems to businesses that need worldwide coverage at cost-effective price points. Many global enterprises avail of our bespoke call-center solutions to deal with heavy inbound and outbound calls.
Network Management Centers
RA Technologies offers effective network solutions to our international clients to safeguard IT infrastructure, implement a high availability strategy, and deliver optimum performance. Our round-the-clock network monitoring services and experienced engineering teams make sure that all your hardware systems are sound, functioning adequately, and safely networking in your company ecosystem. Our teams offer data center services and network management solutions that encompass network, security, multi-cloud, and other related digital services.
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Exchange & Active Directory
Most enterprises and SMEs depend on Microsoft business technologies like Windows Server and Exchange to manage users and resources, communicate efficiently, and keep their IT information secure. Our experts provide a complete range of services that help organizations streamline the administration of these core IT services.
- Microsoft licensing and key management
- Windows Server Active Directory configuration and administration
- Identity and access management (IAM)
- Certificate management
- DNS and DHCP
- Windows Server Update Services
- Microsoft Exchange configuration, administration, migration, and upgrade
- Skype for Business/Microsoft Teams
IT Support
Datacenter Management
- Compute, storage, and network hardware deployment and administration
- Linux & Windows server installation, configuration, and troubleshooting
- Virtualization using VMware and Microsoft Hyper-V
- Monitoring of all running services using Nagios
Help Desk Support
- Device driver and application Installation and troubleshooting
- OS and hardware troubleshooting and upgrades
- Antivirus installation, configuration, and administration
- Audio and video conferencing support
Backup & Restore
- Scheduled backup of business data
- Bare-metal backup of critical servers
- Regularly scheduled backup testing
Unified Communication
Enterprise PBX
- CID/SIP connectivity over IP
- Audio conference hosting
- Extension-to-extension calling
- Direct inward dialing
- Ring groups
- UANs, toll-free numbers, and helplines
Call Center
- 24×7 inbound, outbound, and blended calling
- Extensive reporting and real-time monitoring
- Interactive voice response (IVR) menu
- Queues, auto-dialers, and customized call distribution
Network Operation Centers
RAtechnologies provides well-managed network services to our global clients to ensure infrastructure health, high availability, and network performance. Our 24×7 network monitoring solution and certified engineers ensure that all devices on your network are healthy, performing optimally, and connected securely to your business ecosystem. Our experts provide datacenter solutions and network managed services that solve network, security, data, application, and multicloud challenges.
- Datacenters and colocation
- Software-defined networks
- Network design and architecture for digital transformation
- Network monitoring solution
- Network routing and switching
- Mobility and wireless